BDS Tactical Gear provides a lifetime warranty on all nylon products. Our lifetime warranty reflects against manufacturing and material defects. All warranty work is performed at BDS Tactical Gear. If the lifetime of a product shows normal wear and tear; we issue will issue RMA information to you on a case by case basis-this determination will be held solely by BDS Tactical Gear.
We stand behind everything we build for the lifetime of the product. If you have purchased a BDS Tactical Gear product, please review the following guidelines for our lifetime warranty service and contact us with any questions or concerns!
· Improper function due to construction
· Improper function due to design
· Nylon Products
Lifetime warranty applies to the original owner
Product Return Policy:
5 days from date of purchase
If sizing, color selection, pattern selection, was ordered incorrectly please contact us. You may be liable cover return shipping cost and return corrections due to order error
Not included in our warranty:
Military issued items and hats-only manufacturer defects
Zipper chain may be replaced dependent on wear and tear, age, current condition of product
Hardware may be replaced at cost
All sales are final ON V-OPS Products
Products with modifications or upgrades are FINAL SALE and non-refundable, i.e. MVOCR, Bib upgrades, medical pouch and internal admin pouch. V-Ops items cannot be returned for a refund due to the custom nature of their production. Items produced in limited production materials and items which require a materials contract are returnable at a higher restocking fee rate.
Orders that have begun the production process (have passed the initial phase of processing (usually 1 business) are subject to a 20% administrative fee if cancelled. This fee covers the time taken to process, categorized and add the order to our production schedule. Please see our FAQ for additional information concerning production times.
We DO NOT accept warranty work on secondhand, thirdhand, surplus bought products. The critical nature of tactical gear is dependent on the user and its lifetime of use.
Orders returned through no fault of OURS and outside the scope of the above mentioned exclusions will be charged a 20% restocking fee. BDS Tactical, at their discretion can waive this restocking fee for items that are easily resold.
Sizing, Most of our products are adjustable in size. If you require any special sizing please contact us before ordering. When ordering belts please order your pant size you wear every day.
Items ordered and produced in a material of limited production or availability such as Multi-Cam or Kryptek patterns are accepted at a restocking rate of 25%.
Items ordered and produced in a material which requires a materials contract are accepted at a restocking rate of 30%.
Refunds do not include shipping and handling charges.
While we are not responsible for lost, stolen or damaged packages, if USPS/UPS fails to deliver your order, or your items arrive in a damaged state, please contact us so we can to everything in our power to assist you.
If purchased at an AAFES or MCX store, please contact us for warranty claims.
ALL RETURNS AND WARRANTY WILL BE ISSUED A RMA-DO NOT SEND GEAR WITHOUT PROPER CONTACT WITH BDS TACTICAL GEAR.
If you have been issued a RMA by BDS Tactical Gear Representative:
Please CLEAN your Gear
ABSOLUTELY NO blood, dirt, debris. Our team is working on your product by hand and our safety will determine if gear is received unclean and unable to perform on
No Pouches, Patches, Accessories
We have the right to refuse work or if within reason we may remove at a cost